Dealer FAQs About BDC, Lead Conversion & Marketing with InFocus Solutions

Most vendors either focus on generating leads or managing your CRM. We do both. We help dealers drive traffic with smart campaigns and follow up on every lead like we’re part of your in-store team. Our agents work inside your CRM, follow your appointment process, and sound like your staff — not a script.

All of our agents are U.S.-based and regionally aligned. That means your customers talk to someone who sounds local, understands the culture, and was trained specifically on your store’s voice.

All of our agents are U.S.-based and regionally aligned. That means your customers talk to someone who sounds local, understands the culture, and was trained specifically on your store’s voice.

We work inside the systems you already use, including VinSolutions, Elead, DealerSocket, Reynolds, Xtime, CDK, and many others. You can see more on our CRM & Scheduler Integrations page.

Yes. Our agents are trained to answer live inbound calls as well as work outbound campaigns. We book appointments, update CRMs, follow your scripting, and act like your internal BDC would.

Most campaigns go live within 10 days, depending on how quickly we get what we need from your team. We move fast, but we make sure it’s done right.

Yes. Whether you’re a single rooftop or a multi-location group, we build a solution around your structure, volume, and staffing gaps.

Every solution we offer is built around your specific needs — so pricing depends on what you’re trying to solve. That said, our programs are designed to be more efficient than building or expanding an in-house BDC. We’ll walk you through the options transparently on a quick call.

Not at the moment. But we occasionally offer promotional programs and short-term pilot periods based on the service type. Just ask — we’re happy to walk through options.

You can explore more about our Agents, Marketing Services, or Lead Conversion Programs — or just Contact Us and let’s talk through your goals.