Business Development Representative

At inFocus Solutions, we provide a world class experience of service by meeting the needs of our clients and theirs. We are expanding and looking for candidates that have a drive to help us accomplish the goal. If you join our team, we’ll count on you to care for and assist our clients with their shopping experience – whether they’re calling, emailing, or texting, we expect the highest level of service.

We’re looking for a Business Development Representative - those with a passion for growing a long-term career, building relationships and working with a team of professionals in a remote environment. The role is ideal for those who have a passion to interact and assist clients. As a Business Development Representative, you’ll assist customers shopping online while increasing the percentage of customers visiting the dealership after their online inquiry, assist BDC Agents with online sales inquiries, and confirm/reschedule appointments.

From day one, you’ll receive training, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. With demonstrated success, you’ll have the opportunity to grow throughout the company.

Job Type

• Full Time

• 40 Hours a Week

• Hourly with Commission Opportunity

Location

• Remote

Required Qualifications:

• Valid driver's license

• 1 year call center experience

• Dual Monitors

• Quiet Workspace with No Interruptions

• Must be authorized to work in the U.S.

General Description of duties:

• Use various CRMs to initiate contact to a customer

• Use various scheduling software to schedule appointments

• Make outbound calls to customers while meeting company benchmarks

• Take inbound calls at a fast pace while multitasking different softwares

• Evolve with ever changing policies per the clients needs promptly

• Take constructive criticism and make changes as management sees fit

You’ll be able to

• Use resources and innovative technologies to optimize the client experience.

• Confidently build relationships with clients by using a defined questioning approach that will help you gain in-depth knowledge of clients’ priorities and connect them with the desired dealership.

As a Business Development Representative, you can look forward to

• Ongoing development to deepen your skills and optimize your expertise as the industry evolves and changes.

• Resources and dedicated support to help you reach your full potential.

• A benefit program designed to meet the diverse needs of our employees.

• A remote working environment with flexible shifts

We’re a culture that

• Believes in responsible growth

• Believes in treating all employees fairly and with care.

• Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers.

• Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.

Required skills:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.

• Excellent written and verbal communication skills.

• Displays passion, commitment and drive to deliver a world class experience.

• Ability to analyze data and troubleshoot potential process disruptions.

• Communicates effectively and confidently, and is comfortable engaging all clients while following a script.

• Has the ability to learn and adapt to new information and technology platforms.

• Will follow established processes and guidelines in daily activities to do what is right for clients and inFocus Solutions.

• Efficiently manages your time and capacity.

• Focuses on results, while acting in the best interest of the client.

• Punctuality and attendance at work

• Respectful towards co-workers and management

• Highly organized with excellent computer skills

Desired skills:

• Automotive and/or RV CRM Experience

• Sales Experience

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Paid training

• Vision insurance

• Work from home

Experience level:

• 1 year

• 2 years

• 3 years

Shift:

• 8 hour shift

• Day shift

• Evening shift

• Morning shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Every weekend

• Monday to Friday

• Rotating weekends

• Weekends as needed

Work setting:

• Remote